About Dave Baldwin

Origins
Dave grew up in Galva, a rural community in west central Illinois,
located about 150 miles southwest of Chicago. He is a direct
descendant of the nearby Bishop Hill Colony, a Swedish agricultural
commune that operated during the mid-1800's.

Education
A graduate of Galva High School, Dave went on to receive degrees
from Illinois Central College in Peoria (AAS), where he was a
member of Phi Theta Kappa, and Southern Illinois University in
Carbondale (BS). While at SIU, Dave was a staff writer for The Daily
Egyptian, the university newspaper. Dave later returned to SIU to
pursue graduate studies in journalism (MS). He is a life member of
the SIU Alumni Association. In addition, Dave has been a member of
American Mensa since 1980.

Military Service
Dave served on active duty in the U.S. Air Force for 8 years. More
than 2 years of this period were devoted to technical training in
electronics technology. Dave's primary duty assignments were with
the Strategic Air Command (SAC) and the U.S. Air Force Security
Service (USAFSS). He later served for 4 years as a full-time air
technician with the Illinois Air National Guard (ILANG).

SAC As a member of SAC, Dave was a ground radio technician
assigned to SAC headquarters at Offutt AFB, Nebraska. He worked at
both the transmitter and receiver sites of SAC's Short Order system,
an HF/SSB radio system providing command and control functions
for the U.S. bomber force during the Cold War. SAC was officially
disbanded in 1992 after 40 years of service.

USAFSS Dave was a radio intercept technician with the United
States Air Force Security Service, an intelligence command that
collected and developed information for the National Security Agency
(NSA /CSS). Dave's duty assignments were at Misawa AB, Japan and
Goodfellow AFB, Texas during the height of the Vietnam War. In
1979, USAFSS was redesignated the Electronic Security Command
which has since become part of the Air Intelligence Agency.

ILANG Dave was the base communications supervisor for the
Illinois Air National Guard facility in Peoria, Illinois for nearly four
years. He provided technical, supervisory, and training services in
support of the base telephone, VHF/UHF radio, and data
communications systems in a federal civil service role.

Commercial Technical Experience
Following his military service, Dave was a technical representative
and security systems field engineer for Xerox, ADT Security
Systems, and other companies where he provided high-end
electronics technical support for office equipment and fire and theft
protection systems.

Consulting Experience (Highlights)
Dave's entry into the field of communications was an unpaid project
developed and presented as a public service. Not long after the
nuclear power plant accident at Three Mile Island in Pennsylvania,
Dave created a mixed-media presentation explaining the details of
nuclear power technology for a general audience. Working with a
colleague, he presented this program to a number of community
organizations for educational purposes.

Supply Chain Management Dave's first professional position as a
writer and editor was with Caterpillar, Inc., in Peoria, Illinois. There
he worked on some of the earliest efforts in supply chain
management, developing work products in an IBM mainframe
environment.

Software Development/Desktop Publishing Dave served in a
position as a technical writer with AT&T Software Systems in St.
Louis, Missouri. As a semi-independent spin-off of the parent
corporation, this business unit developed software in the UNIX and
Windows environments for both internal and external customers.
Dave developed documentation for a variety of applications, and
pioneered the use of PC desktop publishing in the company. During
this period he also provided desktop publishing consulting to
Anheuser-Busch Companies.

OSHA Compliance Dave gained extensive experience developing
information products in the chemical industry at Monsanto (later
Solutia), also in St. Louis. His early work at the company was
focused on the development of policies and procedures to ensure
compliance with OSHA regulations in the area of process safety
management of hazardous chemicals.

ISO 9000 When Monsanto decided to certify its manufacturing
processes as ISO 9001 compliant, Dave turned his attention to ISO
9000 standards-based quality management. Over the next six years
he developed all of the quality policies, procedures, and work
instructions required to achieve certification of multiple lines of
chemical manufacturing business.

Dave went on to develop similar work products for a TL 9000
certification project at Motorola in Schaumburg, Illinois. TL 9000 is an
adaptation of ISO 9000 for the telecommunications industry. He also
collaborated in the creation of an ISO 9000-based quality
management system for a manufacturing operation at Emerson
Electric (PC&E) in St. Louis.

CMMI/SDLC After years of struggling to conform to a complex
software development life cycle (SDLC) methodology designed by
Arthur Anderson, the Illinois Department of Corrections (IDOC) in
Springfield, Illinois brought Dave in to redesign the SDLC
methodology to be simpler and easier to use. Dave developed a new
SDLC methodology based on the principles and best practices of
CMM-SW, the forerunner to CMMI developed by the Software
Engineering Institute (SEI) at Carnegie Mellon University. Dave
stayed on at IDOC to manage the initial implementation of the
methodology.

Dave later developed CMMI-compliant project communications and
quality management work products for the State of Ohio Department
of Children and Family Services (ODJFS) Statewide Automated Child
Welfare Information System (SACWIS) project in Columbus, Ohio.

Systems Integration Dave served as operations manager for the
State of Ohio Multi-Agency Radio Communications System (MARCS).
On this project, Dave resolved long-standing issues around project
documentation and developed the MARCS Operations Manual.
Working with the customer, he managed ongoing train-the-trainer
sessions and designed instructional materials. He also provided
workflow and process analysis and development which was
integrated into a Remedy application for service management.

ITIL & IT Governance At the State of Ohio, Office of Information
Technology, Dave developed a manual detailing standard procedures
for the acquisition of desktop PC equipment across state agencies.
He also provided research services for the development of statewide
IT policy.

Dave provided process analysis, process redesign, and full
documentation for an ITIL-compatible IT infrastructure resiliency
remediation process at Nationwide Insurance. There he also created
an annual IT support team work plan that linked company and IT
strategies and goals with team and individual work effort in a
seamless realization of "big picture" objectives in daily work
assignments.

Dave provided process analysis and information development
services to Nationwide in developing a new Production Readiness
Process. He led the Enterprise Production Assurance Team in
successfully delivering the Production Readiness solution to meet a
key CIO objective. Dave then provided research, analysis, and
information development services for a newly developed IT risk
assessment process at Nationwide.

Dave is currently a major contributor to the development of a
sustainable enterprise configuration management capability at
Nationwide. At the same time, he is participating in the further
development and integration of enterprise production assurance
processes. He also is one of a small team of subject matter experts
involved in the improvement of the enterprise change management
capability and other ITSM processes.

Writing & Editing