Dave Baldwin Consulting

Alliance Data Systems, Columbus, OH, 2007

Developed detailed process manual documenting the new product
development process.
Facilitated business process discovery sessions resulting in formal
process maps.
Developed detailed process manual documenting the new business
acquisition process.
Consulted with client to develop tools supporting the execution of
the new business acquisition process.

Nationwide Insurance, Columbus, OH, 2006 - 2007

Conducted detailed discovery investigation of ITIL-based
compliance process in preparation for redesign.
Prepared report describing the current state of the process and
providing recommendations for improvement needed to reach the
desired future state.
Redesigned the compliance process to optimize effectiveness,
increase integration with related processes, and improve support of
ITIL best practices. Developed detailed process manual describing
the improved process.

More...

Content You Can Count On

Delivering Knowledge for Top Performance

Projects