Experience
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Below is a summary of many of the projects I have successfully
completed for a variety of clients. These projects implemented new
processes and process improvements, satisfied compliance
requirements, and captured product and service knowledge for
users.
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Copyright © 2012 David A. Baldwin. All rights reserved.
Alliance Data Systems
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- Conducted discovery and
analysis of New Product
Development Process
- Developed and published New
Product Development Guidebook
- Conducted discovery and
analysis of New Business
Acquisition Process
- Developed and published New
Business Acquisition Guidebook
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Nationwide Insurance
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- Redesigned IT Resiliency
Statement of Findings
compliance process
- Developed IT Resiliency
Statement of Findings
compliance process manual
- Developed IT Production
Readiness Process
- Integrated IT Production
Readiness Process in Enterprise
Solution Delivery Methodology
- Defined the minimum
documentation required to
introduce change into the IT
environment
- Developed Executive Decision
Guide, Process Guide and Tools
Reference Guide for the
Enterprise IT Resiliency Risk
Assessment Process
- Co-developed ITIL-based
Enterprise Configuration
Management System
- Documented the Configuration
Management System as the
Configuration Management
Capability Model
- Introduced and integrated the
concept of Data Stewardship
into the organization
- Established a system of
Standard Operating Practices to
support ITIL-based ITSM
processes
- Introduced the concept of
minimalist documentation to
provide "just right" information
to ITSM practitioners
- Established the use of a central
document repository for all ITSM
documentation
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Applied Virtual Vision
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- Led a team to "reverse
engineer" the company's
undocumented flagship
software product
- Created and implemented a
requirements development
process for future product
releases
- Developed templates, forms,
process maps, functional maps,
use cases and presentations to
support the requirements
development process
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Sterling Commerce
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- Developed documentation for
new and improved e-commerce
software systems and services
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State of Ohio
OIT
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- Conducted research and
analysis to support the
development of statewide IT
system acquisition policies
- Developed IT Desktop
Standardization Initiative
Process and supporting
procedures
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American Electric Power
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- Developed a proposal and plan
for a complex software
documentation project based on
an extensive discovery process
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State of Ohio
ODJFS
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- Developed quality assurance
processes for the development
of Ohio Statewide Automated
Child Welfare System (SACWIS)
- Developed software
documentation for the Ohio
Statewide Automated Child
Welfare System (SACWIS)
- Managed project documentation
in conformance with CMMI
requirements
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Northrop Grumman
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- Served in role of Operations
Manager for the development
and deployment of a statewide
public safety voice and data
communications system (MARCS)
- Managed operations, training
and documentation functions
- Developed Concept of
Operations (CONOPS), Systems
Manual, Operations Manual, and
a variety of training modules
- Contributed to Six Sigma
initiative defining company-wide
maintenance and operations
projects
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Motorola
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- Developed and published TL
9000 compliant Quality
Management System processes
and procedures
- Developed training content for
electronic systems manufacturing
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Emerson Electric (PC&E)
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- Co-designed ISO 9001 Quality
Management System for custom
electronic manufacturing
- Developed ISO 9000 compliant
Quality Manual, Quality Plan,
Quality Procedures and Quality
Work Instructions
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State of Illinois
Department of Corrections
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- Designed and developed a
structured IT system
development methodology
leveraging key practices of the
Software Capability Maturity
Model
- Developed and published
reference and training content
supporting the methodology
- Served as project coordinator
for the implementation of the
methodology
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Solutia
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- Co-developed an ISO 9001
Quality Management System
supporting the manufacturing of
five chemical product lines of
business
- Designed and developed
Standard Manufacturing Process
manuals and Manufacturing
Operating Instructions for all
lines of business
- Participated in new product
development and pilot
implementation by developing
manufacturing operating
instructions for new processes.
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Monsanto
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- Extensively researched OSHA
regulations
- Developed a set of chemical
manufacturing plant policies for
manufacturing operations using
highly hazardous materials.
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AT&T Software Systems
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- Designed and developed system
manuals, user manuals and
marketing collateral for a variety
of software products
- Developed publications using
the UNIX troff typesetting system
- Introduced desktop publishing
technology which was adopted
as the new publishing
technology standard.
- Created a minimalist approach
to the organization's software
documentation that presented
only the information the user
needed to complete specific
tasks, and no more.
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Mergers, acquisitions and reorganizations
have resulted in the elimination of some of
the business units listed below.
TeleDirect International
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- Developed complete set of user
manuals, reference manuals and
training manuals for flagship
software product
- Co-developed redesign of
flagship software product user
interface
- Promoted to Product Manager
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Standards &
Best Practices
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- ISO 9000
- OSHA
- TL 9000
- CMMI
- ITIL
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Documentation and Communication
