About My Work
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People, Process & Technology
People, processes and technology have always
been at the heart of my career. My viewpoint has
evolved over time from an initial exclusive
interest in technology.
Limits of Technology
I began to understand that technology alone
does not offer complete solutions to the most
vexing problems of business and society, but
serves a supporting and facilitating role. We
need to solve problems through a more balanced
approach that accounts for as many situationally
relevant factors as possible.
Knowledge as the Basis for Progress
The basis for real progress is knowledge and the
development of human potential that it enables.
By respecting and further developing knowledge,
we are able to expand our capability to address
the issues that an ever increasingly complex
society engenders.
From Knowledge to Know-How
Finding success as we move forward to solve
problems and meet challenges depends on
focusing on those areas of knowledge that allow
us to achieve our goals. This ability to follow
through on ideas and take the required action
results from knowing how to get specific things
done. This is the secret of execution.
Building Know-How
We gain know-how from learning, experience
and practice. Our ability to capture, share and
leverage our know-how leads to the
accomplishment of ever more challenging goals.
Making the Most of Know-How
My work now, as in the past, is centered on
developing increasingly effective ways to capture,
share and leverage know-how in a variety of
contexts. This focus on the "how" of getting
things done enables individuals and
organizations to reach ever increasing levels of
accomplishment.
Holistic View, Systems Perspective
This focus on the "how" includes all factors that
are involved in getting work done -- the range of
issues involving people, process and technology.
My work strives to provide a holistic view from a
systems perspective. This approach cuts
through the complexity found in modern
enterprise to allow a complete, but easy to
understand, explanation in plain language.
Process Orientation
I have come to appreciate the need to see
virtually every activity as a process. Whatever we
are trying to accomplish, the steps of a process
get us to a successful result. Once we
understand a process, consistently following it
adds quality to our effort. Our processes provide
the framework for understanding all that we do
and a road map for getting things done.
Communication is the Key
I am irrevocably committed to the proposition
that the key to our success in all of our
endeavors is effective communication. At the
core of this commitment is my belief that
knowledge provides the foundation for our best
decision-making and resulting actions.
High levels of performance can only be achieved
when what we know is communicated openly and
impartially to everyone who needs that
knowledge.
My work, in its various contexts, will continue to
contribute to improving the communication of
knowledge as the basis for expanding human
potential to achieve improved levels of collective
performance.
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