Dave Baldwin is a writer, editor and consultant working in the
areas of technical writing, copywriting, knowledge creation, content
development and other information design and development services.

Dave designs and develops
information products to help you and
your organization capture, develop, manage, share and leverage
knowledge of what you do and how you do it, leading to ways to do
it better and more profitably.

Learn how Dave Baldwin can help you.
Copyright © 2012 David A. Baldwin. All rights reserved.
Website updated 1/28/2012
Why You Want to Capture What You Do and
How You Do It
Turbulent times require organizations to use every
resource available to reduce the risks of uncertainty.
Capturing explicit knowledge of what your organization
does and how it does it provides the foundation for your
business to remain strong and agile as conditions change.

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Communication Solutions
My work is centered on creating
communication solutions to
business and technical problems.

I have extensive
experience
working in the spaces where
people, processes, technologies,
data, and information intersect.

I know how systems work, and I
have a keen sense for the issues of
organizational dynamics.

I have a knack for understanding
both the big picture and the details
of how systems and processes
work together to produce results.

I'm extremely skillful in capturing
essential knowledge in high-quality
knowledge assets that become
your tools for making decisions,
managing operations, and
achieving your goals.

Let's discuss how I can provide the
path for to you capture, develop,
manage, share and leverage your
knowledge for your organization.

Contact me.
Make Any Business Document More
Effective - and Usable - with Structured
Writing Techniques
Documents are the primary way organizations create and
share know-how. Documents need to be created using
techniques that get the audience's attention. Structured
writing is an approach to organizing and presenting
information aimed at making subject matter easy to read
and understand.

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5W1H: An Effective Approach to Collecting
and Presenting Information
One of the oldest ways to collect information is still one of
the best. The 5W1H framework is one of the most
universally used tools for information gathering, analysis,
organization and presentation. This method is used across
a range of professions to understand and explain virtually
any problem or issue.

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Research
  • Business intelligence
  • Market trends
  • Literature reviews
  • Historical records
  • Expert interviews
  • Methods & best practices
Writing
  • Content creation
  • Strategies & plans
  • Policies, procedures & work
    instructions
  • Technical manuals
  • User manuals
  • Process specifications
  • Articles & books/ebooks
  • White papers & special reports
Editing
  • Document design/redesign
  • Rewriting
  • Proofreading & copy editing
  • Design for e-publication
  • Publishing
Consulting
  • Information design
  • Information management
  • Business capability
    development
  • Process design
  • Process analysis
  • Process implementation
  • Policies and procedures
  • Documentation standards
  • Knowledge development
Methodology
  • Disciplined approach to the
    creation of knowledge assets
  • Consistent use of principles,
    practices, tools, and techniques
    to create high-quality information
    products
  • Universally applicable to a wide
    range of information solutions

Learn more
LinkedIn
Managing
Know-How
Designing
Information
Developing
Information
Click on the image to learn more
Reap the Rewards of Making
the Most of Your Know-How
Managing
Information
The Principles of Document Control
Organizations create documents daily. Often documents
are generated in an ad hoc environment without much
thought to how they will eventually be used or by whom.

The importance of documents to the organization and
perhaps its very survival, calls for a thoughtful, consistent
approach to creating and managing documents.

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Business & Technical Communication
Email